myBillBook vs Freshsales (Freshworks CRM): Which is Better in 2026?
By StackPicker editorial · · invoicing
Side-by-side comparison with INR pricing, GST and UPI considerations, integrations, pros and cons — written for Indian founders, marketers, and operators.
Quick verdict
Choose myBillBook if
- Tier 2/3 city retailers and traders
- Mobile-first kirana, distributors, small wholesalers
- Hindi/regional language operators
Choose Freshsales (Freshworks CRM) if
- Indian B2B SMBs wanting an affordable, modern CRM
- Sales teams already using Freshdesk/Freshchat
- Teams needing built-in phone/SMS without third-party tools
At a glance
| Attribute | myBillBook | Freshsales (Freshworks CRM) |
|---|---|---|
| Founded | 2019 | 2016 |
| HQ | Bengaluru | Chennai / San Mateo |
| Target market | India | Both |
| Pricing model | subscription | subscription |
| Free tier | Yes | Yes |
| Starts at | Free with limits; Silver ₹1,499/year | Free for 3 users; Growth ₹749/user/mo (annual) |
| Currency | INR | INR |
| INR billing | Yes | Yes |
| UPI support | Yes | Yes |
| IST support | Mon-Sat 10am-7pm IST | 24x5 IST chat and email |
myBillBook pricing
INRModel: subscription
Free tier: Yes
Starts at: Free with limits; Silver ₹1,499/year
Free entry tier. Silver ₹1,499, Gold ₹2,999, Diamond ₹3,999, Platinum ₹5,999/year (with feature gates).
Freshsales (Freshworks CRM) pricing
INRModel: subscription
Free tier: Yes
Starts at: Free for 3 users; Growth ₹749/user/mo (annual)
Growth ₹749, Pro ₹2,099, Enterprise ₹3,799 per user/month billed annually.
Pros & cons
myBillBook — Pros
- +Excellent mobile-first UX for non-tech users
- +Multi-language support is rare and useful
- +Affordable annual pricing
- +Inventory features built in
- +WhatsApp invoice sharing
myBillBook — Cons
- −Web app trails the mobile app
- −Limited integrations vs. Zoho Books
- −Reporting depth modest
- −Feature gates across plan tiers can frustrate
- −Limited multi-currency
Freshsales (Freshworks CRM) — Pros
- +Cleaner UI than Zoho
- +Built-in phone and email is genuinely useful
- +Indian support team and INR pricing
- +Freddy AI features are practical
- +Strong mobile experience
Freshsales (Freshworks CRM) — Cons
- −Marketing automation thinner than HubSpot
- −Reporting customization limited on lower tiers
- −Some integrations require Marketplace add-ons
- −Free plan is limited beyond contact management
- −Pricing climbs sharply at Pro/Enterprise tiers
myBillBook — Best for
- Tier 2/3 city retailers and traders
- Mobile-first kirana, distributors, small wholesalers
- Hindi/regional language operators
- Businesses needing simple GST billing on phone
myBillBook — Not ideal for
- Tech-savvy SaaS founders (use Zoho/Refrens)
- Service businesses without inventory
- Multi-currency or international operations
- Companies needing deep accounting and audit trails
Freshsales (Freshworks CRM) — Best for
- Indian B2B SMBs wanting an affordable, modern CRM
- Sales teams already using Freshdesk/Freshchat
- Teams needing built-in phone/SMS without third-party tools
- Mid-market wanting AI lead scoring without enterprise pricing
Freshsales (Freshworks CRM) — Not ideal for
- Marketing-led businesses (HubSpot wins for inbound)
- Solo founders/very small teams (Pipedrive simpler)
- Teams needing the depth of Salesforce customizations
Indian context
myBillBook
- INR billing: Yes
- UPI support: Yes
- GST: GST invoicing, e-invoicing on higher plans
- IST support: Mon-Sat 10am-7pm IST
Freshsales (Freshworks CRM)
- INR billing: Yes
- UPI support: Yes
- GST: GST charged on India invoices
- IST support: 24x5 IST chat and email
Final recommendation
For most Indian buyers, the choice between myBillBook and Freshsales (Freshworks CRM) comes down to pricing model, INR/GST support, and how it fits the rest of your stack. Use the verdict cards above to map your situation to the right pick — and try both free tiers before committing.