Interakt
WhatsApp Business commerce platform tailored for D2C brands
Founded 2020 HQ Bengaluru (Haptik / Jio) India
Best for
- D2C brands on Shopify wanting WhatsApp commerce
- E-commerce teams running abandoned cart on WhatsApp
- Brands launching click-to-WhatsApp ad funnels
- Indian SMBs new to WhatsApp Business API
Not ideal for
- Enterprise CPaaS or BFSI use cases
- Pure customer support teams without commerce
- Teams needing voice or SMS in same platform
Key features
- •Shared team inbox
- •Broadcasts and segmentation
- •Drip campaigns and abandoned cart recovery
- •WhatsApp commerce (catalog, cart, checkout)
- •No-code chatbot builder
- •Click-to-WhatsApp ads management
- •Shopify and WooCommerce deep integration
- •Custom notifications via API
- •Auto-reply and quick replies
Interakt — Pros
- +Best-in-class Shopify integration
- +Abandoned cart recovery flows are pre-built
- +Solid commerce UX (catalog, checkout)
- +Backed by Jio Haptik infrastructure
- +Indian support team
Interakt — Cons
- −Pricier than AiSensy at the entry tier
- −Bot builder less powerful than enterprise tools
- −Conversation pricing on top of subscription
- −Reporting depth moderate
- −Limited beyond commerce-focused workflows
Integrations
ShopifyWooCommerceMagentoRazorpayZapierHubSpot
Indian context
- GST: GST charged on plans and conversations
- INR billing: Yes
- UPI support: Yes
- IST support: Mon-Sat 10am-7pm IST