Freshsales (Freshworks CRM)
Sales CRM with built-in phone, email, and AI from Freshworks
Founded 2016 HQ Chennai / San Mateo Both
Best for
- Indian B2B SMBs wanting an affordable, modern CRM
- Sales teams already using Freshdesk/Freshchat
- Teams needing built-in phone/SMS without third-party tools
- Mid-market wanting AI lead scoring without enterprise pricing
Not ideal for
- Marketing-led businesses (HubSpot wins for inbound)
- Solo founders/very small teams (Pipedrive simpler)
- Teams needing the depth of Salesforce customizations
Key features
- •Visual sales pipeline and deal management
- •Built-in phone (Freshcaller) and email
- •Freddy AI for lead scoring and next-best-action
- •Workflows and sales sequences
- •Forms, landing pages, and chatbots
- •WhatsApp and SMS integrations
- •Customer 360 with activity timeline
- •Forecasting and territory management
- •Mobile apps with offline mode
Freshsales (Freshworks CRM) — Pros
- +Cleaner UI than Zoho
- +Built-in phone and email is genuinely useful
- +Indian support team and INR pricing
- +Freddy AI features are practical
- +Strong mobile experience
Freshsales (Freshworks CRM) — Cons
- −Marketing automation thinner than HubSpot
- −Reporting customization limited on lower tiers
- −Some integrations require Marketplace add-ons
- −Free plan is limited beyond contact management
- −Pricing climbs sharply at Pro/Enterprise tiers
Integrations
FreshdeskGmailOutlookSlackZoomMailchimpQuickBooksShopifyWhatsApp
Indian context
- GST: GST charged on India invoices
- INR billing: Yes
- UPI support: Yes
- IST support: 24x5 IST chat and email